Since 1990, Dr. Hickson's research has focused on why families choose to file suit, why certain physicians attract a disproportionate share of malpractice claims, and studies linking disrespectful/ unprofessional behavior and surgical and medical adverse outcomes. His work also has focused on how to identify and intervene with high-risk physicians. Dr. Hickson's work has resulted in over 170 peer review articles and chapters; educational initiatives to promote disclosure of medical errors and address behaviors that undermine a culture of safety; and the development of PARS® (Patient Advocacy Reporting System) and CORSsm (Coworker Observation Reporting System), programs that use unsolicited patient and coworker complaint data as the basis for tiered interventions on high-risk clinicians. The PARS® and CORSsm programs have been implemented in more than 180 hospitals and health systems in the US.

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